Glenn's Plumbing Services, Inc. (“Glenn's Plumbing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through Glenn's Plumbing and our website, how we use it, how we share it, and the choices you have. By using our website or submitting a request through our forms, you agree to the practices described below.
Information We Collect
We collect the information you provide directly when you request a quote, book a service, or otherwise contact us. This may include your name, phone number, email address, service address, the type of service you need, and any details you include in your message.
When you visit our website, we may also automatically collect limited technical information such as your device type, browser, and general usage data through standard web technologies. We use this information to keep the site secure and working properly.
How We Use Your Information
We use the information we collect to respond to your requests, prepare and confirm quotes, schedule and provide plumbing services, contact you by phone, text message, or email about your request or appointment, provide customer support, and improve our website and services. We may also use your information as needed to comply with our legal obligations.
SMS / Text Messaging
When you provide your mobile number and check the consent box on our quote or booking form, you agree to receive text messages from Glenn's Plumbing related to your request under our Glenn's Plumbing Alerts messaging program. These messages may include quote confirmations, appointment scheduling and reminders, service status updates, and replies to questions you send us.
Message frequency varies based on your interactions with us. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance or contact us at (646) 963-2616. For full messaging terms, please see our Terms & Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties. Information may be shared with the service providers that help us operate our messaging program (for example, our messaging platform), solely so we can deliver the messages you requested.
How We Share Your Information
We do not sell or rent your personal information, and we do not share it with third parties for their own marketing purposes. We only share information in the limited circumstances described here: with trusted service providers who perform services on our behalf — such as messaging, email delivery, and hosting — who are permitted to use the information only to provide those services to us; and when required to comply with the law, respond to legal process, or protect our rights, safety, and property.
Data Retention
We keep your information for as long as needed to respond to your request, provide our services, and meet our legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You can opt out of text messages at any time by replying STOP. You can ask us to update or delete your information, or stop contacting you, by emailing info@gpsnyc.org or calling (646) 963-2616. We will respond to reasonable requests as required by applicable law.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our website after any change means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: